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LazyBar Responsible Gambling

Gambling is entertainment. LazyBar operates under a Curaçao gaming licence issued to Terdersoft B.V., and that licence requires us to maintain specific player protection tools and a clear route to help. This page sets out exactly what those tools are, what external support exists, and how to reach us.

Our commitment

LazyBar holds a Curaçao gaming licence covering both our casino and sportsbook verticals. Under that licence, we are required to provide age verification, KYC checks, self-exclusion facilities, and a published dispute resolution route. LazyBar is not UK-licensed and does not integrate with GAMSTOP; players seeking UK-specific self-exclusion should contact GamStop directly at www.gamstop.co.uk .

Tools available

Several controls are available directly on your account. You can set a loss limit at any time through your account settings, which caps how much you can lose in a given period. If you want to stop playing for a period, you can request a cooling-off period, during which no prize is awarded if you happen to win. Self-exclusion is also available: submitting a request results in immediate account closure.

A summary of the tools you can use:

  • Loss limits (set via account settings)
  • Cooling-off periods (no winnings awarded during the period)
  • Self-exclusion (immediate account closure on request)
  • Bonus refusal or cancellation at any time, with no loss of your own funds

One specific limitation to note: deposit limits cannot be applied to cryptocurrency deposits. If you primarily deposit in crypto and want to control your spend, loss limits are the available mechanism. Account closure requests go to [email protected] .

Signs to watch for

Some patterns can indicate that gambling has moved outside of entertainment. These are facts, not judgements.

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you planned
  • Gambling affecting time with family, friends, or work
  • Borrowing money or using funds set aside for other purposes to gamble
  • Feeling restless or irritable when you are not playing
  • Concealing how much time or money you spend gambling

If any of these apply, the organisations listed below offer free, confidential support.

Where to get help

Several independent organisations provide free support and advice.

All of these services are free to use and available regardless of which operator you play with.

Contact us

To request self-exclusion or ask any question about the tools on this page, contact our support team at [email protected] or via live chat, both available 24 hours a day, seven days a week. Account closure requests, including self-exclusion, are handled at [email protected] and take effect immediately on processing. If you are in a difficult situation right now, the live chat widget on every page is the fastest route to our team.